Corporate Enquiries
For corporate, compliance, onboarding, or partnership enquiries, please contact Infuzest Ltd using the appropriate contact channel below. We aim to respond to all enquiries within three business days.
Contact Channels
Infuzest Ltd operates dedicated contact channels for different types of enquiry. We ask that you direct your correspondence to the most appropriate address to ensure it is handled by the relevant team and responded to promptly.
We do not operate a general telephone helpline for corporate enquiries. Email correspondence ensures that enquiries are directed to the appropriate team, documented, and responded to within our committed timeframes.
For enquiries related to due diligence, onboarding reviews, or compliance documentation requests — including those from financial data providers, open banking operators, payment processors, or professional insurers — please use the compliance enquiry address. We are experienced in supporting these processes and will endeavour to provide requested documentation promptly.
Partnership and integration enquiries from organisations seeking to work with Infuzest or to integrate with our platforms should be directed to the general contact address in the first instance. We will route such enquiries internally and respond from the appropriate team.
Response Timeframes
We aim to acknowledge all enquiries within one business day and to provide a substantive response within three business days.
For compliance and due diligence requests that require the preparation of documentation, we will advise on a specific timeline upon acknowledgement of your enquiry.
Security vulnerability reports are acknowledged within three business days in accordance with our responsible disclosure process.
Corporate Correspondence
For formal written correspondence relating to legal matters, contracts, or regulatory submissions, please use the compliance contact address and include "Formal Correspondence" in the subject line to ensure appropriate routing.
Infuzest Ltd
167-169 Great Portland Street, 5th Floor
London, England, W1W 5PF
Registered in England and Wales
Company Number: 15370218
Due Diligence and Onboarding Support
Infuzest Ltd supports the due diligence and onboarding processes of financial institutions, regulated data providers, and enterprise partners. We are familiar with the information requirements of these processes and can provide documentation and supporting information upon request.
Documentation Requests
We can provide corporate documentation including certificates of incorporation, security policies, data processing agreements, and privacy impact assessment summaries upon request from authorised parties undertaking onboarding reviews.
Security Questionnaires
We receive and respond to vendor security questionnaires from financial institutions and regulated providers as part of the onboarding process. Please direct these to the compliance contact address with sufficient lead time.
Partnership Discussions
Enquiries regarding technical integration partnerships, data sharing arrangements, or commercial relationships should be directed to the general corporate contact address. We will respond from the appropriate team following initial review.